h bajee Privacy Policy

1 Definitions and Scope

In this privacy policy, "information" means any data that can directly or indirectly identify you. "Processing" means any activity involving the collection, storage, modification, retrieval, or deletion of information.

This policy applies to h bajee's website, mobile application, and all digital services. Whether you create an account on our platform, play games, make a deposit, or use support services — this policy applies in every case.

Our services are for individuals aged 21 and above only. We do not intend to collect any information from minors; if we become aware of any such information, it will be deleted promptly.

2 What Information We Collect

2.1 Information Provided at Registration

When you open an account at h bajee, we collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and national ID card or passport details (as part of the KYC process)

2.2 Transaction-Related Information

When a financial transaction is completed through bKash, Nagad, Rocket, or bank transfer, the date, amount, and payment method details of that transaction are recorded in our system. This information is essential for security verification and account management.

2.3 Automatically Collected Information

Some information is collected automatically from your browser or device:

• IP address and geographic location (down to country level)
• Device type, operating system, and browser version
• Session information — login time, play history, and duration of time spent on the site
• Cookie and local storage data (see Section 7 for details)

3 Purpose of Using Information

h bajee uses your personal information for the following purposes:

1. Account creation, management, and verification (KYC)
2. Processing financial transactions including deposits and withdrawals
3. Managing customer support services — providing assistance in Bengali and English via live chat and email
4. Identifying and resolving technical issues
5. Preventing fraud, money laundering, and other illegal activities
6. Ensuring compliance with our Terms and Conditions
7. Sending promotional communications — only with your consent
8. Improving service quality and analyzing user experience

We never sell your information to advertisers or rent it out for third-party marketing.

4 Information Sharing and Disclosure

h bajee may share your information with third parties in specific circumstances and under strict conditions:

4.1 Service Provider Partners

Specialist firms engaged for payment processing, KYC verification, and IT infrastructure management may access limited necessary information. They are bound by our confidentiality agreement and may not use this information for any other purpose.

4.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from an investigative authority, or applicable law, h bajee will fulfil that obligation. In such cases, we will attempt to notify you to the extent possible — unless prohibited by law.

4.3 Merger or Acquisition

If ownership of h bajee changes in the future, user information may be transferred to the new ownership authority. In such circumstances, you will be informed in advance and the same privacy protections will remain in place.

5 Data Security Measures

h bajee has put in place multiple technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmission is protected by 256-bit SSL encryption.
• Password Hashing: User passwords are never stored directly — only encrypted hashes are kept.
• Two-Factor Verification: OTP-based verification is available for added account security.
• Access Control: Only authorised staff can access the relevant information.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Data Backup: Important information is backed up on secure, encrypted servers.

However, no method of transmitting or storing information over the internet is 100% secure — even with the highest level of precautions, absolute security cannot be guaranteed. Therefore, keeping your account password private and changing it regularly is also your responsibility.

6 Data Retention Period

h bajee retains your personal information for as long as necessary to fulfil the original purpose:

• Active Account: All information is retained while the account remains active.
• Closed Account: Due to legal and regulatory requirements, certain information may be retained for several years after an account is closed.
• Transaction Records: Transaction information is kept for the long term for financial security and compliance purposes.
• Marketing Data: Information used for marketing is removed promptly once you withdraw your consent.

7 Cookies and Tracking Technology

Cookies and similar technologies are used on the h bajee website. Cookies are small text files stored on your device that help the website recognise you and improve its services.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferred language, theme, and settings.
• Analytics Cookies: Help understand which parts of the site are used most — they do not identify individuals.

You can control most cookies by changing your browser settings. However, if essential cookies are disabled, some features of the site may not work properly.

8 Your Rights

As a user of h bajee, you have the following rights over your own personal information:

1. Right to Access: You can request to know what information we hold about you.
2. Right to Rectification: You can request correction of inaccurate or incomplete information.
3. Right to Erasure: In certain circumstances, you can request that your information be deleted.
4. Right to Restrict Processing: In specific cases, you can request that data processing be temporarily suspended.
5. Right to Data Portability: You can request your information in a structured digital format.
6. Right to Object: You can object to marketing communications or certain types of processing.
7. Right to Withdraw Consent: Any consent previously given can be withdrawn at any time — this will not affect the lawfulness of prior processing.

To exercise these rights, please contact our support team. We also process requests for temporarily suspending an account in accordance with our Responsible Gaming guidelines.

9 International Data Transfers

Although h bajee primarily serves users in Bangladesh, some information may be processed on servers located in other countries due to technical service requirements. In such cases, appropriate protective measures are ensured in the relevant country.

Regardless of where information is processed, the standard of protection described in this privacy policy remains the same. Third-party service providers are contractually obligated to provide the same level of protection.

10 Responsible Gaming and Data

h bajee takes responsible gaming seriously. In this context, we may analyse information related to a user's gaming behaviour — if someone shows signs of problematic gaming patterns, they may be offered support.

If you want to set your own gaming limits or take a temporary break, you will find detailed guidance on our Responsible Gaming page.

11 Protection of Minors

All services at h bajee are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If a user opens an account with false information and it is later found that they are a minor, that account and all associated information will be deleted immediately.

If a parent or guardian suspects that their minor child has opened an account on h bajee, please contact our support team — the matter will be resolved without delay.

12 Changes to This Policy

h bajee reserves the right to update this privacy policy as needed. For significant changes, users will be notified in advance by email or through a notice on the site.

Continued use of the platform after changes take effect will indicate that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

13 Contact & Complaint Resolution

Contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy:

• Live Chat: Support available in Bengali and English 24 hours a day, 7 days a week.
• Email: [email protected]

We take every request seriously and try to respond as quickly as possible. You can also visit our Frequently Asked Questions (FAQ) page for common queries.

For complaint resolution, we first try to resolve the matter internally. If the issue remains unresolved, you have the right to bring it before an appropriate judicial forum.